Returns and Refund Policy
Airsled proudly stands behinds its products. If a product does not meet your needs, please contact our Customer Service at (800) 247-7533 to authorize the return of the merchandise. Please have the order number ready when requesting a return. A return authorization number is required for processing any return shipment.
Our Return Policies are as follows:
- We offer a 30-day return policy from the date of delivery. Items must be returned in the original packaging. Upon return, Airsled will inspect the merchandise for damage and reserves the right to withhold up to 15% of the purchase price if the product is returned heavily damaged or in a non-operating state. Damage may include but is not limited to tears in the rubber fabric, deep scratches or dents in the blower’s metal housing and cracks or gouges in the airbeam(s).
- We apologize for any inconvenience if your order arrives damaged or with defective items. Please contact Airsled’s Customer Service immediately if you have received a damaged or defective item to initiate a return and/or refund. We will send a replacement or issue a full refund for the product and shipping charges. Damaged or defective items must be returned to Airsled and Airsled will cover return shipping costs. Only after Airsled has received the damaged or defective merchandise will it issue a full refund.
- In addition to its standard offerings, Airsled also designs and manufactures CUSTOM solutions. CUSTOM solutions that are designed and built based on a customer’s specific and approved requirements are nonrefundable. If a CUSTOM product fails to perform as desired, Airsled will work with you to remedy the situation but additional costs may be incurred for material and labor.
- All refunded monies will be applied to the original payment method used for the order and should be proceeded within 5-7 business days.
Shipping & Delivery
Orders on standard products placed by 2pm EST Mon – Fri are typically processed and shipped the same day. Airsled uses UPS for all its standard shipping. Once an order is shipped, please allow an additional 2-5 business days for arrival. Airsled will email tracking details to the email used when the order was placed and will notify you of any exceptions that may cause a delivery delay.
We offer FREE Shipping on orders over $99 shipping within the mainland United States. If an item is eligible for free shipping, this will be noted in the product description. If your order also contains one or more non-eligible items, shipping will ONLY be charged for non-eligible items on standard shipping methods. No post-payment shipping charges will ever be applied. An email confirmation is provided upon shipment of all orders.
We typically do not require a signature for delivery on orders. At the discretion of the courier, the delivery driver will reserve the right to either leave the package or hold for future delivery. If you require a signature for delivery, please contact us prior to placing your order. We are not responsible for lost or stolen packages if no signature is requested and the courier confirms delivery to the address provided.
If you have any questions regarding our return policy, please feel free to contact Customer Service at (800) 247-7533.
Delivery to Alaska, Hawaii and U.S. Territories
Airsled uses UPS for shipping outside of the continental United States. A shipping quote for your order can be seen in the shopping cart and during order review prior to checkout. Additional lead times may apply.
If you require expedited shipping, please contact Airsled’s Customer Service at (800) 247-7533 to make necessary arrangements. Most expedited orders placed before 12pm EST Mon-Fri will be shipped the same day. Please note that delivery estimates provided are in business days and do not include weekends (For example, an order placed before noon on Friday with overnight shipping will deliver on Monday).
We recommend calling our Customer Service if you require guaranteed delivery by a specific date. Although generally accurate, delivery estimates provided for online orders are not guaranteed. In the unlikely event that we are unable to ship a rush order within 1 business day, you will be contacted by phone or email. You will have the option to cancel or make any changes to your order.
Airsled ships products worldwide. Please email us at AIRSLED@AIRSLED.com or contact our Customer Service at (800) 247-7533 to discuss your needs and receive a shipping quote. Additional lead times may apply. All prices shown are in USD. Airsled is not responsible for the payment of duties and taxes that may be applied to international shipments.
Airsled understands the importance of your right to privacy.
We use SSL (Secure Sockets Layer) Encryption to securely collect all information we receive, ensuring that you are protected.
All collected information is volunteered by the client, such as contact information and/or site registrations.
For each visitor to our web site, our web server does not automatically recognize information about your domain name or e-mail address.
Information collected is used to customize the content and/or layout of our website for each individual client and improve the online buying experience. When you create an account with Airsled, we securely store the customer’s unique identifier information (e.g. customer email and password) and contact information (e.g. name, address, phone number). When an order is placed, the transaction information (e.g. date on which customer made purchase, amount and type of purchase, the status of order) is stored and can be accessed by the customer at any time. Clients can view and/or edit all their information by logging into their online accounts.
Our Security Guarantee
Airsled always uses industry-standard encryption technologies when transferring and receiving client data exchanged with our site. When we transfer and receive certain types of sensitive information such as contact or credit card information, we redirect visitors to a secure server. Our secure server technology ensures that no one will have access to your billing information outside of our billing department. Airsled makes use of Secure Socket Layer (SSL) Technology to encrypt all credit card and billing information.
If you feel more secure placing an order by phone, please call our Customer Service at (800) 247-7533